Frequently Asked Questions
Are your products safe for sensitive skin?
Yes, all Cosmee Cosmetics products are dermatologically tested and formulated with high-quality, skin-friendly ingredients. We prioritize safety and efficacy in every product. If you have specific allergies or sensitivities, please review the ingredient list on each product page or contact our customer service team for personalized recommendations.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Unopened products can be returned within 30 days of purchase for a full refund. If you received a damaged or defective item, we'll replace it immediately at no cost. Please contact our customer service team to initiate a return or exchange.
How long does shipping take?
We process orders within 1-2 business days and ship via reliable courier services. Standard delivery typically takes 5-7 business days within Pakistan. Express shipping options are available at checkout. You'll receive a tracking number via email once your order ships, so you can monitor your delivery in real-time.
How do I choose the right products for my skin type?
Cosmee Cosmetics offers products for all skin types—oily, dry, combination, and sensitive. Each product page includes detailed descriptions and recommendations. Our customer service team is happy to provide personalized product suggestions based on your skin type and concerns. Feel free to reach out via email or chat for expert guidance.
What payment methods do you accept?
We accept all major payment methods including credit cards (Visa, Mastercard, American Express), debit cards, and mobile payment options. All transactions are secure and encrypted. We also offer installment payment plans through select partners for your convenience.
